Frequently Asked Questions
Everything you need to know about Tipply — hardware, software, payouts, billing, compliance and daily use. We keep things simple, transparent and fully aligned with European hospitality standards.
QUESTION #1
What is Tipply and how does it work?
Tipply is an NFC-based tipping solution. A customer taps the Tipply Box → Tipply Live opens → they choose a tip → pay in seconds. Merchants and employees receive payouts instantly via Stripe Connect.
QUESTION #2
Do customers need an app?
No. Tipply is 100% app-free. The customer only taps the box or badge. Compatible with all modern iPhones and Android phones.
QUESTION #3
Is the hardware included?
Yes. Each plan includes Tipply Boxes and employee badges depending on the subscription. • Pro → 1 Box • Master → 1 Box + 3 badges • Business → 3 Boxes + 10 badges
QUESTION #4
How does the NFC badge for employees work?
Each employee receives a personal NFC badge. When a customer taps it, they are taken directly to that employee’s Tipply Live page. No QR code, no menu, no steps — direct tipping.
QUESTION #5
How fast are payouts?
Instant. Tips are paid out directly to the connected Stripe account using Stripe Connect Express. Tipply never holds any money — we only collect the application fee.
QUESTION #6
Are tips taxable?
• Business tips → Count as revenue for the venue (with VAT rules depending on the country). • Employee tips → Personal income, no VAT. Each user receives an exportable yearly summary via their dashboard.
QUESTION #7
Is there a declaration limit for employees?
No. Employees can receive unlimited tips. Tipply does not cap earnings and the State does NOT take anything from the tips — 100% remains for the employee. Declaration is done annually like any service income.
QUESTION #8
Do tips appear on payslips?
No. Tips go directly to the employee through Stripe and bypass payroll. This avoids complications and ensures real-time payouts.
QUESTION #9
Do I need a Stripe account to receive payouts?
Yes. Stripe Connect Express is required to activate your Tipply dashboard. It takes 2 minutes to set up and ensures secure payouts.
QUESTION #10
How many employees can I add?
Unlimited. Add as many as you need. Each employee gets: • Personal dashboard • Personal NFC badge • Personal Stripe account • Personal tipping page
QUESTION #11
What if my venue has several areas or rooms?
The Business plan includes multiple Tipply Boxes and many employee badges. Perfect for hotels, nightclubs, events or multi-room restaurants.
QUESTION #12
Does Tipply work offline?
The NFC tap works offline. The payment page still requires mobile internet (4G/5G/WiFi) — exactly like any online payment system.
QUESTION #13
Is Tipply secure?
Yes, bank-level secure. • Stripe payment infrastructure • No IBAN stored anywhere • RLS database security via Supabase • GDPR-compliant EU servers • Encrypted data Tipply never touches or stores money.
QUESTION #14
Do customers need to create an account?
No. Customers never create accounts. Tap → Pay → Done.
QUESTION #15
Can I export my data?
Yes. Merchants and employees can export: • All tips • All payouts • All dates • All beneficiaries CSV exports are available in dashboards.
QUESTION #16
How do refunds work?
Refunds are handled directly through Stripe. Tipply does not process refunds itself.
QUESTION #17
Can I customise the tip amounts?
Yes. Tipply offers default buttons (1€, 2€, 5€, 10€) plus a custom amount. The layout is optimised for minimal friction.
QUESTION #18
Does the LED halo have a purpose?
Yes. The LED instantly reacts to NFC taps with a double-blue flash. It attracts attention and increases tip conversion.
QUESTION #19
Is Tipply available in multiple languages?
Yes. Tipply Live detects the customer’s country and adapts automatically. If detection fails, the default language is English.
QUESTION #20
How long does installation take?
30 seconds. 1. Place your Tipply Box 2. Plug or charge it 3. Activate your device in your dashboard 4. Tap → Works instantly